Lalipop Design – Terms of Service

Last updated: May 2025

Welcome to www.lalipopdesign.com – your destination for stylish, feel-good fashion! These Terms of Service outline the rules for using our site, shopping with us, and engaging with our services.

1. Who We Are

Lalipop Design is a fashion label based in Istanbul, Türkiye.

Address: Mesrutiyet Mah. Kodaman Sk. Sami Goknil Is No:5 Ic Kapi No:3, Istanbul / TURKEY
Platform Host: ikas E-commerce Infrastructure

By accessing or using our site, you agree to these Terms of Service. If you don’t agree, please don’t use our site.

2. Online Store Terms

You must be of legal age in your place of residence to use our services or have permission from a legal guardian. You agree not to use our site or services for any unlawful purposes or violate any applicable laws.

3. General Conditions

We may refuse service to anyone at any time for any reason. By using this site, you agree not to reproduce, copy, sell, or exploit our content without our written permission.

4. Product & Pricing Information

We do our best to display product details and pricing accurately. However, we reserve the right to make changes, update prices, or discontinue items at any time without notice.

5. Orders & Account Accuracy

Please provide accurate and complete billing and shipping details. We reserve the right to cancel any order that appears fraudulent or suspicious.

6. Optional Tools & Third-Party Services

We may offer tools or links to third-party services. Use them at your own discretion and review their terms independently. We are not responsible for the practices or content of any third-party sites.

7. Comments & Submissions

By submitting feedback or content, you grant us permission to use, edit, and share it publicly without obligation or compensation. Please keep submissions respectful and lawful.

8. Privacy & Personal Information

Use of our website is also governed by our Privacy Policy. Please review it to understand how we collect and handle your data.

9. Errors, Inaccuracies & Omissions

We reserve the right to correct any errors or inaccuracies on the site and to cancel orders if any information is found to be incorrect – even after your order has been submitted.

10. Prohibited Uses

You may not use our website to:

• Violate laws or regulations

• Infringe upon intellectual property

• Harass, abuse, or discriminate

• Upload viruses or malicious code

• Interfere with the security or operation of the website

We reserve the right to terminate your use of our site if you breach these rules.

11. Disclaimer of Warranties

We do not guarantee uninterrupted or error-free service. Our products and services are provided “as is” without warranties of any kind.

12. Limitation of Liability

Lalipop Design is not liable for any damages arising from the use (or misuse) of our services or products.

13. Indemnification

You agree to hold Lalipop Design and its team harmless from any claims arising from your use of the site or violation of these terms.

14. Termination

We may suspend or terminate your access if you violate these terms. Termination does not relieve you of any payment obligations incurred prior.

15. Entire Agreement

These Terms of Service constitute the full agreement between you and Lalipop Design. Any earlier agreements or communications are superseded.

16. Governing Law

These Terms are governed by the laws of the Republic of Türkiye.

17. Changes to Terms

We may update these Terms occasionally. Continued use of our site implies your acceptance of any changes.

Lalipop Design — Returns Policy

We hope you love everything you order! But if something isn’t quite right, our return policy makes sending it back simple and stress-free.

Return Window

Returns are accepted within 14 days of delivery. After that, unfortunately, we can’t offer refunds or exchanges.

Customs, Duties & DDP (for US, UK & EU)

We offer Delivered Duty Paid (DDP) shipping to the US, UK, and EU. That means:

• No surprise fees at checkout — duties and taxes are included
• No extra charges at delivery
• Shipping costs are shown at checkout but are non-refundable

For other countries, duties and taxes may apply at delivery and are your responsibility.

EU Customer Rights (ICACRs)

If you’re in the EU, under the ICACRs, you have the right to cancel your order within 14 days of receiving it.
Just:

• Notify us by email within 14 days
• Ensure the item is unused and in original condition
• Cover the return shipping

US & UK Returns

Same return window: 14 days from delivery.
Duties, taxes, and original shipping costs cannot be refunded.

Return Conditions

• Items must be unused, undamaged, with tags/seals attached
• Shoes must be returned in original boxes (tried only on carpet)
• Include the return note inside the package

Partial Refunds (if applicable)

We may issue a partial refund if:

• The item is damaged or not returned in original condition
• The item is returned more than 14 days after delivery

Refunds

If approved, refunds go to your original payment method within a few business days.
🔔 Please Note: We cannot refund duties, taxes, or original shipping costs.

Late or Missing Refunds

Still waiting? Try:

1. Checking your bank account

2. Contacting your card provider

3. Reaching out to your bank If nothing works, we’re here to help:
   📧 [email protected]

Sale Items

Only full-price items are refundable.
Sale items = final sale.

Exchanges

Want a different size or color? We’ve got you!
Just email us at [email protected] with your order number, the item you'd like to exchange, and the new size or color you need.
Exchanges are available for the same item only, and all items must be unwashed, unworn, and have original tags attached.
🔔 Please note: shipping costs for exchanges are the customer’s responsibility.

Gift Returns

Refunds go to the original form of payment.

How to Return

1. Email us at [email protected] with your name, order number, the item(s) you wish to return, and your return address.

2. We'll reply with clear return instructions and the return address.

3. Repackage the item securely and send it back as directed.

To keep things fair and simple, Lalipop Design shares return shipping costs with you. We’ll deduct a small return fee from your refund, based on your location:

USA: $10

UK: £10

EU:€10

Rest of the World: $15

🔔 Please note: Duties, taxes, and original shipping fees are non-refundable.

We’re happy to refund every penny we actually receive — but we can’t return what we’ve already paid for delivery or customs. Thanks so much for understanding!

📬 EU customers have a legal right to cancel their order within 14 days under ICACRs. Refunds are

processed within 14 days after we receive your return.

🎉 That’s a Wrap on Our Terms of Service!

Thanks for reading through the important bits — now you’re fully in the know. At Lalipop Design, we’re all about fashion that feels as good as it looks — and that includes clear, fair policies.

With love from Istanbul 💛
Lalipop Design Team — Feel Stunning Every Day!

Have questions and concerns? We're always happy to help!

📧 [email protected]
📞 +90 532 377 48 73

🟢 WhatsApp: Chat with us on WhatsApp
📍 Mesrutiyet Mah. Kodaman Sk. Sami Goknil Is No:5 Ic Kapi No:3, Istanbul / TURKEY